Troubleshooting

I haven’t received my login for my iNutrionPro account
Make sure to check your junk mail folder. If you still haven’t received it, create a ticket with Tech Support via the helpdesk form
Tue, 5 Jan, 2016 at 10:39 AM
I cant login to my iNutriitonPro account
Make sure your Safari web browser in not set on private. If you are still having problems create a ticket with Tech Support via the helpdesk form
Tue, 5 Jan, 2016 at 10:40 AM
I forgot my password
From the Sign-in page, enter your email in the login and click forgot password at the bottom. You will be sent an email to reset your password. Your email...
Tue, 19 Dec, 2017 at 7:13 PM
I sent my client their login but they haven’t received it
Make sure they have checked their junk mail folder. Otherwise create a ticket with Tech Support via the helpdesk form. (Please specify client email and ...
Tue, 5 Jan, 2016 at 10:43 AM
My client cant login to their iNutrionPro account
Make sure their Safari browser is not set on private. Otherwise create a ticket with Tech Support via the helpdesk form. (please specify client email an...
Tue, 5 Jan, 2016 at 10:44 AM
Sometimes when I add a new client they don’t appear in my clients list
Login in and out of your account and they will appear. This could be due to server overload.
Tue, 5 Jan, 2016 at 10:45 AM
I cant find the tutorials
The tutorials can be accessed from the dashboard on the home page or from the support tab at the top right of the page.   
Tue, 19 Dec, 2017 at 7:16 PM
I am getting completely different quantities when I select the same foods as previously
Some of the food quantities may be different depending on which food database you are using. For example the composition of milk in the United States is dif...
Mon, 16 Jul, 2018 at 2:59 PM
I am unable to find certain foods from the search menu that I was previously able to
Double check which food database you are searching as some foods will not appear in all of them. When you search foods from the food selector menu, the food...
Tue, 19 Dec, 2017 at 7:39 PM
I have created a plan for my client but they are unable to view when they login to their account
Make sure that you have activated the plan after you have created it so that your client is able to view it. 
Mon, 16 Jul, 2018 at 3:01 PM